1. Scope

This policy applies to pharmacy orders placed through the AesthatiQ Platform. Each order is fulfilled by a partner clinic's pharmacy branch, which is shown to you at checkout before you pay.

2. Where we deliver

We deliver to addresses in India only. At checkout your 6-digit PIN code is verified against India Post records and must match the city and state you enter; an order cannot be placed if the PIN code cannot be verified.

Pending — to be supplied by the pharmacy operations team. Any PIN codes, cities or regions we do not serve will be listed here.

3. Delivery charges

A delivery charge of ₹49 applies to orders with an item total below ₹499. Orders with an item total of ₹499 or more are delivered free. The delivery charge, if any, is shown in your bill at checkout before you pay.

4. Order processing

Pharmacy orders are prepaid. Orders containing prescription medicines are reviewed by a pharmacist at the fulfilling clinic after payment and are not dispatched until the prescription has been verified.

Pending — to be supplied by the pharmacy operations team. Processing time before dispatch.

5. Dispatch and delivery timelines

Pending — to be supplied by the pharmacy operations team. Expected dispatch and delivery times, and how they vary by location.

6. Tracking

You can follow your order's status from your orders page. We notify you when your order is shipped and when it is delivered, with tracking details where the courier provides them.

7. Courier partners

Pending — to be supplied by the pharmacy operations team.

8. Failed delivery, damaged or missing items

Pending — to be supplied by the pharmacy operations team. What to do if a delivery fails, or an order arrives damaged, incomplete or incorrect, and the time limit for reporting it.

9. Returns, cancellations and refunds

Payment, cancellation and refund terms for pharmacy orders are set out in our Payment, Cancellation & Refund Policy.

Pending — to be supplied by the pharmacy operations team. Whether and when medicines can be returned.

10. Contact

Delivery questions: [email protected]